Stryker Radios - Return Policy - Return Merchandise Authorization, Product Returns, Order Returns, Customer Returns, Ecommerce Returns, Return of Goods

PRODUCT REPAIR POLICY

Every Stryker Radio comes from the factory with a 1-year (SR-89MC, SR-94MC & SR-497HPC) 2-year (SR-2K, SR-5K, SR-A10 Trucker & SR-A10 Magnetic Mount or 3-year (SR-655HPC, SR-955HPC & SR-447HPC2) limited warranty. "Limited" means that we will repair problems caused by factory defects or normal use at no charge. Work performed by qualified technicians that did not cause any damage to the radio will not void the warranty and will be left intact. This warranty is also limited to the radio only. Problems resulting from unqualified technicians, operator abuse, or other miscellaneous catastrophes can be repaired, but there will be a charge. The warranty period begins when the radio is purchased. Our warranty comes with the radio and is non-transferable.

IMPORTANT! ***Please upload a picture of your receipt when submitting your RMA or include a copy with your radio.***

**** Assignment of an RMA number doesn't necessarily mean the radio will be covered under warranty. Our technicians need to inspect it and verify that the problem was caused by a manufactures defect and not by someone making unauthorized adjustments or modifications.****

****Out Of Warranty Repairs****
RMA numbers are not issued for radios that are out of warranty. Our Service Center will repair them for a fee, and please contact them directly for more information.
Wakulla Electronics (850) 366-8415

RADIOS WITH DAMAGE RESULTING FROM UNAUTHORIZED REPAIR ATTEMPTS OR POOR TUNING WILL NOT BE COVERED UNDER WARRANTY. IF THIS APPLIES TO YOUR RADIO, YOU WILL HAVE THE OPTION TO HAVE IT REPAIRED AND BILLED TO YOU.

All warranty work must be done at our service centers. For maximum convenience, your radio may be shipped directly to us for repair after obtaining a Repair Authorization Number (RA#).
We will not accept returned merchandise without a Repair Authorization (RA) number. Returns received without authorization will be refused.

1. Create a Request for RMA by logging into our RMA website. If you do not have an account yet, please click SIGNUP and provide accurate information such as name, shipping address, and a valid email address.

2. Please provide a detailed description of the reason for returning the product.

3. We will review your request within 2 business days, do not send your item until you have received an RMA Number. You will receive a notification email when your RMA Request is approved. You can also log into our system anytime to check the status of your request.

4. Upon receiving an RMA Number, log in to our website to print your RMA form and packaging slip. Ship your item.

5. You can monitor the status of your return (24x7) by logging into our website.

When sending your radio for repair, you MUST include a copy of the sales receipt and a note with a detailed description of the symptoms, especially if they are intermittent. This will help our technicians locate the problem and eliminate wasted time sending the radio back and forth. If possible, please include a daytime phone number in case our technicians have any questions.

DO NOT send your bracket, power cord, or microphone unless we ask you to. You are responsible for safely getting your radio to us, meaning radios should be double boxed for protection. DO NOT send your radio to us packaged in only the factory radio box because we are not responsible for damage due to poor packaging on your part. You must pay to ship the radio to us, and we will pay to ship the radio back to you. Please provide us with a full street address for the return of your radio. Be sure to print clearly. We appreciate you choosing a Stryker Radio and will make every effort to get you back on the air as soon as possible. WRITE YOUR RMA ON THE OUTSIDE OF THE SHIPPING BOX. UPS & USPS are RECOMMENDED; in the past, FEDEX has had delivery issues, so we ask that you DO NOT USE FEDEX.