PRODUCT REPAIR POLICY
Every Stryker Radio comes from the factory with a 1-year (SR-89MC, SR-94MC & SR-497HPC), 2-year (SR-2K, SR-5K, SR-A10 Trucker & SR-A10 Magnetic Mount or 3-year (SR-655HPC, SR-955HPC & SR-447HPC2) limited warranty. "Limited" means that we will repair problems caused by factory defects or everyday use at no charge. Work performed by qualified technicians that did not cause any damage to the radio will not void the warranty and will be left intact. This warranty is also limited to the radio only. Problems resulting from unqualified technicians, operator abuse, or other miscellaneous catastrophes can be repaired, but there will be a charge. The warranty period begins when the radio is purchased. Our warranty comes with the radio and is non-transferable.
IMPORTANT! ***Please upload a picture of your receipt when submitting your RMA or include a copy with your radio.***
**** Assignment of an RMA number doesn't necessarily mean the radio will be covered under warranty. Our technicians must inspect it and verify that the problem was caused by a manufacturer's defect, not by someone making unauthorized adjustments or modifications.****
****Out Of Warranty Repairs****
Please submit an RMA request to start the out-of-warranty repair process.
RADIOS WITH DAMAGE RESULTING FROM UNAUTHORIZED REPAIR ATTEMPTS OR POOR TUNING WILL NOT BE COVERED UNDER WARRANTY. IF THIS APPLIES TO YOUR RADIO, YOU WILL HAVE THE OPTION TO HAVE IT REPAIRED AND BILLED TO YOU.
All warranty work must be done at our service centers. For maximum convenience, your radio may be shipped directly to us for repair after obtaining a Repair Authorization Number (RA#).
We will not accept returned merchandise without a Repair Authorization (RA) number and will refuse returns received without authorization.
1. Log in to our RMA website and create an RMA request. If you do not have an account yet, please click SIGNUP and provide accurate information such as your name, shipping address, and a valid email address.
2. Please provide a detailed description of the reason for returning the product.
3. We will review your request within 2 business days. Do not send your item until you have received an RMA Number. You will receive a notification email when your RMA Request is approved. You can also log into our system anytime to check the status of your request.
4. Once you receive an RMA Number, log in to our website to print your RMA form and packaging slip. Then, ship your item.
5. You can monitor the status of your return (24/7) by logging into our website.
When sending your radio for repair, you MUST include a copy of the sales receipt and a note with a detailed description of the symptoms, especially if they are intermittent. This will help our technicians locate the problem and eliminate wasted time sending the radio back and forth. Please include a daytime phone number if our technicians have any questions.
Please DO NOT send your bracket, power cord, or microphone unless we ask you to. You are responsible for safely getting your radio to us, meaning radios should be double-boxed for protection. Please DO NOT send your radio to us packaged in only the factory radio box because we are not responsible for damage due to poor packaging on your part. You must pay to ship the radio to us, and we will pay to ship the radio back to you. Please provide us with a complete street address for the return of your radio. Be sure to print clearly. We appreciate you choosing a Stryker Radio and will try to get you back on the air as soon as possible. WRITE YOUR RMA ON THE OUTSIDE OF THE SHIPPING BOX. UPS & USPS are RECOMMENDED; in the past, FEDEX has had delivery issues, so we ask that you DO NOT USE FEDEX.